Request Account Deletion
Request deletion of your GENO Salary Advance account with GENO Trust. You do not need to sign in or reinstall the app.
What Happens Next
We verify that the account belongs to you before reviewing your request. Your account stays active while we review it.
We aim to review requests within seven days. If we need more information, we will explain the next steps.
If you have an advance in progress or an outstanding balance, we can close your account once it has been fully repaid.
Your Data
Once your request is approved, we close your account and remove your personal details from our active systems. You will no longer be able to sign in.
As a regulated lender, we are required by law to keep certain records for a period after an account is closed, such as identity checks and transaction history. These records are stored securely, used only to meet our legal obligations, and permanently deleted once they are no longer required.
Read Our Privacy PolicyNeed Help?
Lost access to your registered email or phone? Submit a request and email info@genotrust.or.tz with your reference so we can help verify ownership.