Privacy Policy
How we collect, use, and protect your personal data.
Last updated: September 21, 2026
Introduction
Welcome to GENO Trust.
GENO Trust (“we”, “us”, or “our”) operates the GENO Trust mobile application and website accessible at https://www.genotrust.or.tz (collectively referred to as the “Service”).
This policy explains what information we use to provide salary advances, why we need it, who we share it with, and how you can ask us about your data. Where a feature requires your consent, we ask for it separately.
Information You Provide
When you register, apply for an advance, or contact support, we may ask for:
- Full name
- Email address
- Phone number
- Identification details and verification documents
- Employment and income information
- Residential address
- Bank or mobile money account details (where applicable)
- Information you provide when contacting support
We use these details to set up your account, assess your request, arrange payments, and meet legal requirements. We also keep records of advance requests, payments, repayments, and account communications. Your employer or payroll provider may provide employment and salary details needed for these purposes.
Account Security and Service Usage
When you use our website or app, we automatically record technical information about your connection, device, and activity on the service. We use this information to protect your account, identify suspicious activity, resolve technical problems, and understand how to improve the service.
App Permissions
Some features may request permission to use your camera, upload documents, or send notifications. Where a device permission is needed, you can manage it through your device settings. Turning off a permission may limit the related feature.
Device permissions do not control the account and security records needed to operate the service. Contact us if you have questions about those records.
Cookies and Preferences
We use cookies and similar storage to keep you signed in, protect your session, and remember preferences. Service usage information also helps us identify problems and improve reliability.
You can manage cookies through your browser settings. Blocking essential cookies may prevent sign-in or other account features from working.
How We Use Your Information
We use your information to:
- Provide and maintain the service
- Create and manage your account
- Assess eligibility for salary advances
- Process transactions and repayments
- Communicate with you via email, SMS, or in-app notifications
- Improve service performance, reliability, and security
- Detect, prevent, and investigate fraud or misuse
- Comply with legal, regulatory, and contractual obligations
- Understand service usage and improve the experience
Who Receives Your Information
We share information where needed for the following purposes:
- With Your employer and payroll providers to confirm employment and salary details and arrange authorized repayments
- With service providers who assist with system hosting, payments, messaging, analytics, or compliance
- For business transfers, such as mergers, acquisitions, or asset sales
- With related companies where needed to provide the service, subject to this policy
- With regulatory authorities or law enforcement, where required by law
- With Your consent, for specific and disclosed purposes
We do not sell or rent your personal information.
How Long We Keep Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with applicable laws and regulations in Tanzania.
How long we keep a record depends on its purpose and the law. When an account is closed, we remove personal details from our active systems. As a regulated lender, we are required to keep certain records, including identity verification, customer due diligence and transaction history, for the period set by Tanzania's anti-money laundering and financial regulations after the account is closed. These records are held securely with restricted access, used only to meet those obligations, and permanently deleted when the required period ends. Backups expire under our retention controls; restored data must have completed deletions reapplied.
Where Information Is Processed
Some service providers may process or store information outside Tanzania. Cross-border processing is subject to applicable data-protection requirements and safeguards; using the service alone does not replace any consent or authorization required by law.
We take reasonable measures to ensure that any transferred personal information is protected and handled in accordance with this Privacy Policy.
Your Choices and Privacy Requests
You can contact us to request access to, correction of, or deletion of your personal information, subject to applicable law. Where processing relies on your consent, you can ask to withdraw that consent.
You can request account deletion at our public deletion page without signing in. We verify that the account belongs to you, and our team reviews the request before the account is closed. If you have an advance in progress, the account can be closed once it is fully repaid. We aim to review requests within seven days and will explain any additional steps.
We may retain certain information where required by law or where there is a lawful basis to do so. You may also raise a concern with Tanzania's Personal Data Protection Commission.
How We Protect Information
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this policy as the service or legal requirements change. The latest version will appear here with an updated date.
You are advised to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: info@genotrust.or.tz
- By visiting: https://www.genotrust.or.tz
- Country: Tanzania